Privacy Policy – InsightMeter

InsightMeter ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or interact with our website and services.

1. Information We Collect

Personal Data:

When you sign up, we collect your name, email address, password (hashed), and subscription tier.

Usage Data:

We collect information about your activity on the platform, including login times, prediction views, and dashboard interactions.

Payment Data:

Payments are processed securely through Stripe. We do not store your full credit card information.

2. How We Use Your Information

To create and manage your account
To provide customized prediction analytics and services
To improve our features and detect misuse or security issues
To send transactional or confirmation emails via Brevo or SMTP

3. Cookies and Analytics

We use cookies to personalize user experience and track website analytics. By using our site, you consent to the use of cookies unless you disable them in your browser.

4. Data Storage and Security

We store data on secure servers provided by PythonAnywhere and Alibaba Cloud. Passwords are encrypted. Access to user data is restricted to authorized personnel only.

5. Third-Party Services

Stripe: for handling payments
Brevo (Sendinblue): for sending transactional emails
Google/Cloudflare: for DNS and performance optimization

These services have their own privacy policies which govern how they process your data.

6. Your Rights (GDPR & CCPA)

Right of Access: Request a copy of all personal data we hold about you
Right of Rectification: Request correction of inaccurate or incomplete data
Right of Erasure: Request deletion of your personal data ("right to be forgotten")
Right of Portability: Request your data in a structured, machine-readable format
Right to Restrict Processing: Request limitation of how we process your data
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at inquiry@insightmeter.site. We will respond within 30 days.

7. Data Retention & Legal Basis

We retain your data based on the following legal bases and timeframes:

Account Data: Retained for 3 years after account closure (legitimate interest)
Payment Data: Retained for 7 years for tax/accounting purposes (legal obligation)
Usage Analytics: Retained for 2 years (legitimate interest)
Marketing Data: Retained until consent withdrawn (consent)
Support Communications: Retained for 3 years (legitimate interest)

8. Updates to This Policy

We may occasionally update this Privacy Policy. We will notify users by email or via the website when significant changes occur.

9. Data Protection Officer & Contact

For data protection inquiries, GDPR requests, or privacy concerns:

Data Protection Officer:

inquiry@insightmeter.site

General Support: