Use this page to reach the team behind InsightMeter, operated by To You Education (Hong Kong) Limited. We welcome editorial corrections on public guides, methodology questions, education or press partnerships, and account support. InsightMeter publishes educational research tools and long-form guides about public market disclosures and forecast track records—not personalized investment advice, not brokerage services, and not guaranteed-return tips. Email is the working channel; we do not list unverified phone numbers or walk-in addresses here.
InsightMeter is operated by To You Education (Hong Kong) Limited. Our public site explains how to read filings such as Form 4, Form 13F, and Form 8-K, how forecast track records are scored under fixed rules, and how to use those disclosures responsibly. Paid plans unlock deeper tables and history in the product; the educational guide library remains free to read. Contact exists so corrections, accounts, and partnerships have a human path—not so we can email personalized stock picks.
Most messages should go to one of two inboxes. Use inquiry@insightmeter.site for general questions, factual corrections on public pages, methodology clarifications, press, and partnership notes. Use support@insightmeter.site for login problems, billing, subscription changes, and product bugs on dashboards or exports. If you are unsure which inbox fits, write inquiry@ and say so in the first sentence—we can route internally. Putting the topic in the subject line (“Correction: guide-form-4…”, “Billing: Pro renewal”, “Press: interview request”) speeds triage.
Please do not send account passwords, one-time codes, payment-card full numbers, or government ID scans by email unless we explicitly request a narrow verification step through a secure path. For ordinary support, your account email address, a description of the issue, and optional screenshots of error text (with secrets cropped) are enough. Phishing reminder: InsightMeter will not ask you to “verify” by transferring crypto or installing remote-control software.
Social profiles linked from About may share product updates, but they are not a reliable substitute for email when you need a ticket-style response, a correction logged against a URL, or billing help. For anything that should enter an audit trail, email wins.
For press, partnerships, methodology questions, or to report a factual error on a public guide or methodology page, email the editorial inbox. Please include the page URL and a short description of the issue or request. This inbox is also appropriate when you are unsure where to write.
Email: inquiry@insightmeter.site
Best for: corrections, methodology questions, partnerships, press, and general inquiries.
For login issues, billing questions, subscription changes, or trouble using dashboards and exports, email product support. If the issue is about a specific ticker view or export, include the ticker and approximately when it happened (date and timezone).
Email: support@insightmeter.site
Best for: account access, billing, Free/Pro/Elite plans, and product bugs.
A complete message saves round-trips. Include the items below when they apply. Incomplete messages still receive a reply when we can guess the ask, but precise packets get faster, more accurate answers—especially across Hong Kong business hours and multilingual readers.
Tone tip: polite specificity beats urgency theater. “Section X on methodology.php disagrees with guide Y on horizon definition; here is the paragraph” is more useful than “your site is wrong, fix ASAP.” We still read short messages; we just may need to ask follow-ups.
We aim to reply within one to two business days, Hong Kong time. Simple routing questions and login resets often move faster; complex data investigations, billing disputes, or methodology debates that need engineering cross-checks may take longer. Weekend and public-holiday messages queue to the next business day. If you have not heard back after three business days, reply to the same thread with “Following up” and the original send date—threads help more than new emails with no context.
What we will not do by email: provide personalized buy/sell recommendations, “hot ticker” lists, guaranteed strategies, or portfolio suitability reviews. If you need help interpreting a disclosure type, point to the relevant public guide and ask a definition or methodology question. We can clarify vocabulary; we will not become your adviser by inbox.
Urgent security issues (suspected account takeover, phishing site mimicking InsightMeter) should still use support@ or inquiry@ with “Security” in the subject. Include the suspicious URL and what you clicked or did not click. Do not include passwords in that email.
Cannot log in, did not receive a confirmation email, need to change the email on the account, or wondering what Free versus Pro shows? Write support@ with the address you used at signup and approximate signup date. Check spam folders for confirmation mail first. Plan questions that are purely educational (“what does Pro unlock conceptually?”) are also answered on Pricing; email is for account-specific states, receipts, and failures.
Cancellation and refund pathways are described in the refund policy and terms where applicable. Email should reference your account email and the approximate charge date. Soft note: try Free thoroughly—including the Guides hub—before upgrading, so you upgrade for workflows you already understand.
If a table looks wrong, tell us the ticker or manager name, the screen URL, the timestamp, and what you expected to see from a primary filing. Screenshots help when UI layout matters; accession numbers help when content matters. We may confirm a pipeline lag, a mapping issue, or a misunderstanding of 13F quarter-end timing—honest outcomes include “not a bug, here’s the literacy guide.”
Forecast score disagreements should cite the prediction text as shown, the horizon you believe applies, and the methodology section you are comparing against. Scores are rule-bound; debating vibes without the rulebook stalls everyone.
Journalists, educators, and curriculum partners can email inquiry@ with “Press” or “Education partnership” in the subject. Tell us what you are publishing or teaching, which InsightMeter pages you want to cite, and any deadline. We can often clarify definitions, point to methodology, or correct a draft factual claim about how scoring works. We generally do not provide exclusive “market calls” for press, because that would contradict the educational posture of the site.
Classroom use of public guides is welcome with attribution to InsightMeter and a link to the live page. If you need bulk accounts for a course, describe headcount and dates; we will say what is feasible without inventing a program we do not run.
Public guides are maintained as educational literature. If you find a factual error—wrong description of a form’s purpose, a broken definition versus methodology, or a misleading example—email inquiry@ with the URL, the sentence, and a source. Tone can be blunt; evidence should be kind. Verified fixes ship in page updates; disagreements about investment taste are out of scope.
When you email us, you share whatever is in the message and headers. Use that knowledge: minimize secrets, avoid pasting unrelated personal data, and review our Privacy page (privacy.php) for how InsightMeter describes data handling on the site and in product contexts. Contact email is for support and editorial operations; it is not an invitation to send sensitive documents by default.
If you want a data-related request described in Privacy (access, deletion where applicable, or clarification), say so explicitly in the subject and body, and include the account email. We will respond according to the policy language on privacy.php rather than inventing a parallel process in this paragraph.
InsightMeter is owned and operated by To You Education (Hong Kong) Limited, based in Hong Kong. For legal notices, email inquiry@insightmeter.site with “Legal” in the subject line. We intentionally do not invent phone numbers or street addresses on this page that we cannot verify from our own published materials.
Before writing, you may find answers on About, FAQ, Methodology, the research Guides library, Privacy, Disclaimer, Terms, or Pricing. Those pages reduce repeat questions and keep email for situations that need a human look at your specific account or a specific correction.
About Us · FAQ · Methodology · Guides · Privacy · Disclaimer
Thank you for helping keep the public library accurate and the product usable. Clear messages—URL, account email when relevant, evidence for corrections—let a small Hong Kong education team respond like professionals instead of guessing. We look forward to useful notes at inquiry@insightmeter.site and support@insightmeter.site.
Educational use only. InsightMeter does not provide personalized investment, tax, or legal advice by email or on-site. Past scores and filing summaries do not guarantee future results.
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