Quick Summary: EU users have 14-day cooling-off period, US users have 7-day refund window, other jurisdictions subject to local consumer protection laws.
1. Refund Eligibility by Jurisdiction
European Union (EU): 14-day cooling-off period from subscription start date
United States: 7-day refund window from subscription start date
United Kingdom: 14-day cooling-off period (post-Brexit consumer protection)
Canada: 7-day refund window
Australia: 7-day refund window under Australian Consumer Law
Other Jurisdictions: Subject to local consumer protection laws
2. How to Request a Refund
Email us at inquiry@insightmeter.site with your account email
Include your subscription start date and reason for refund
We will process your request within 5 business days
Refunds will be credited to your original payment method within 10 business days
3. Refund Conditions
Refunds are only available for new subscriptions within the applicable cooling-off period
Partial refunds may be provided for unused portions of annual subscriptions
Refunds are not available for subscriptions that have been active for longer than the cooling-off period
We reserve the right to refuse refunds for accounts that violate our Terms of Service
4. Subscription Cancellation
You may cancel your subscription at any time through your account dashboard
Cancellation takes effect at the end of your current billing period
You will retain access to Pro features until the end of your paid period
No partial refunds for mid-period cancellations (except as required by law)
5. Dispute Resolution
If you are not satisfied with our refund decision, you may contact inquiry@insightmeter.site or use local consumer dispute resolution mechanisms where applicable.